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Rescheduling and cancelling
Either side can change a booking — here's how.
Plans change. Both sides have the same controls.
Rescheduling
From the booking detail, click Reschedule, pick a new time. The other party gets a notification and either approves or declines. The original slot stays held until they decide.
Cancelling
Click Cancel, leave a one-line reason, confirm. The other party is notified.
Last-minute cancellations
Within 24 hours of the visit, cancellations show up on your reputation. Try to give as much notice as you can.
No-shows
If the other party doesn't show without notice, mark No-show from the booking detail. It's on their record, not yours.
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